FAQs

City Energy is a wholly-owned subsidiary of Keppel Infrastructure Trust. For more information, please visit, http://www.kepinfratrust.com/

The piped town gas provided by City Energy is safe. Piped town gas, which is primarily hydrogen gas, is lighter than air therefore it easily dissipates into the atmosphere in the event of a gas leak, as long as there is good ventilation in the home.

Convenience

• We provide a continuous gas supply, without the need to worry about running out of gas compared to cylinder LPG supply.

Safe & Reliable

• We are experienced in supplying piped gas islandwide to households and businesses in Singapore.
• City Energy’s piped town gas is lighter than air. It will rise and dissipate in the air in the event of a gas leak.

Compact and Saves Space

• Piped gas requires no additional storage space unlike LPG that is stored in a cylinder.

No, there is no minimum charge. All charges are based only on the amount of gas that is consumed. The gas meter is read on alternate months – one month actual and one month estimated. Any discrepancies due to the estimation will be adjusted when the actual readings are recorded.

You may engage City Energy or a Licensed Gas Service Worker (LGSW) for the installation or alteration of gas pipes. To make an online appointment with City Energy, please click here.

Yes, details on our various gas appliances may be found here.

• Turn off the gas valves.
• Open all windows and doors. Town gas is two times lighter than air, which allows it to dissipate freely into the atmosphere.
• Do not turn on or off any switches or appliances as this may cause electric arcing or sparks to occur.
• Contrary to popular belief, do not attempt to detect a gas leak with a naked flame.
• Call the 24-hour emergency hotline at 1800 752 1800.

You will need to engage a Professional Engineer (Mechanical) to assist you with the relocation of your gas meter. This should be done in compliance with SCDF’s guidelines. For more information, please refer to the SCDF’s circular on gas meter relocation.

Gas water heaters are very compact and can be installed in the kitchen or service balcony. The gas water heater serves as a central heater as hot water supply can be piped from the heater to multiple points in your house.

Gas water heaters are easy to use. As you turn on the hot water tap, the gas water heater senses the water flow and ignites the burner in the heater to give you hot water. The gas supply will be automatically cut off when the hot water tap is turned off.

The hot water temperature can be adjusted with the front panel control on the water heater, or by using the hot and cold water mixer tap.

Yes, the fully computerised control panel offers one-touch operation with programmes to suit different fabrics.

Yes. Gas clothes dryers have a built-in sensor that can detect if there is a failure to ignite a flame and reacts by cutting off the gas supply immediately.

The gas clothes dryer is installed in well-ventilated areas such as the kitchen and service balcony. As it comes with a wall-mount rack, it can be stacked above the washing machine thus saving precious floor space. Please contact our hotline for a site survey prior to installation.

The standard installation fees for the gas clothes dryer in HDB flats can be found here. For private housing, a no-obligation site visit can be carried out upon request, after which a quotation will be provided.

You may purchase one at Life by City Energy online or at our store.

The charges imposed to turn on or terminate your gas supply are necessary for City Energy to recover the labour and transport costs incurred for the works carried out by City Energy’s officers or contractors at your premises.

The existing internal gas pipe installation is tested to ensure the installation is leak-free. The gas meter is then installed and the gas supply to the premises is turned on. The gas cooker will also be operated to confirm that it has a good burning flame.

The gas supply is isolated via the removal of the gas meter, after which the ends of the pipe will be plugged off to terminate the gas supply.

No. The gas supply turn-on is included in the standard gas pipe installation or gas cooker connection fees.

The gas supply turn-on fee will be imposed when the gas supply is requested for units that have pre-existing gas installation done, e.g. condominium units with cooker hob connected.

Kindly refer to the Rates and Charges here.

Yes, the standard charge for the temporary termination of gas supply can be found here. When carrying out renovation works within your premises, please ensure that the gas supply has been temporarily terminated and the gas meter is removed for safety reasons. There will be no further charges imposed to restore your gas supply and gas cooker connection once your renovation work is completed. The charges will be reflected in your utilities bill under “Gas Supply/Termination Charge”.

The service charges will be reflected on your utilities bill under “Gas Supply/Termination Charge.”

The list of our Rates and Charges may be found here.

For enquiries, please contact us.

For town gas and natural gas specifications, please click here to access the City Energy Handbook on Gas Supply.

All applications submitted using the prescribed forms (Form G1 and Form G1A) are to be accompanied with the proposed gas installation drawings/plan and must be duly endorsed by the PE/LGSW shall be submitted to City Energy for approval.

This approval does not cover the checking on the compliances and engineering design and the PE/LGSW has to check, ensure and confirm/certify that the submission and all gas service works are in compliance with the Gas Act, the Gas (Supply) Regulations, the Gas Supply Code, the Code of Practice for Manufactured Gas Pipe Installation, Singapore Standards, CP51, City Energy Handbook on Gas Supply and all other relevant acts, regulations and rules. However, City Energy may request the submission be amended, updated and resubmitted (via Form G1/1X).

An application for a supply of gas shall be made to the gas retailer in compliance with Regulation 3 of the Gas (Supply) Regulations. The submission shall be accompanied by two sets of site plans and floor plans with the proposed gas pipe route with dimensions highlighted in red (one set of the plans will be returned to the applicant upon approval). The estimated load for the proposed gas outlet shall be clearly indicated in the plan.

Declaration of compliance with relevant Acts, Regulations and Codes by the PE/LGSW shall be made with Form G1A along with all plans submitted.

Submission of application may also be made through the CORENET e-submission System managed by the Building and Construction Authority (BCA).

If the applicant is not the owner of the gas installation through which gas is to be supplied, a written consent of the responsible person for such gas installation shall be obtained and submitted together with the application.

For more information on the process of Gas Supply Application, please click here for the City Energy Handbook on Gas Supply.

Town gas is a safe and reliable source of energy, but care still needs to be taken before and when using it. City Energy constantly reviews the regulations to ensure the safety of our customers. You may contact us for a consultation on your concerns.

The names and contact details can be obtained from the Energy Market Authority’s (EMA) website.