Privacy

This privacy policy (“Privacy Policy”) sets forth how City Energy Pte. Ltd. and its affiliates (“City Energy”, “we”, “us” or “our”) collect, use, disclose and/or process your personal data through your use of our Website, App and/or Services (defined below). We take your privacy seriously and we will only collect and use your personal data as outlined below.

City Energy operates https://www.cityenergy.com.sg/ and/or its subdomains (“Website”) and our app, City Energy  (“App”) which may be used by you to access the services provided by City Energy (“Services”). By accessing or using any part of our Website, App and/or Services, you acknowledge and agree that you have read, understood, and agree to the terms of this Privacy Policy and the collection, use, disclosure and/or processing of your personal data by City Energy as described in this Privacy Policy. If you do not agree to be bound by this Privacy Policy, you should not access or use our Website, App and/or Services or disclose any personal data through the Website, App and/or Services.

The Website and App may contain links to other sites, which may belong to our affiliates, advertisers, or other third parties whose data protection and privacy practices may differ from ours. Certain functions and features within the Website, App and Services (such as payment) may also be provided by third parties (such as payment service providers). We are not responsible or liable for the content and privacy practices of these other websites and third party services and your access to such other sites and services are at your own risk. We encourage you to check the privacy policies that apply to such websites and third party services carefully before you provide any personal data to such third parties.

If you have any comments or feedback in relation to this Privacy Policy, or if you have any questions or complaints as to how your personal data is collected, used, disclosed and/or processed by us,  you may contact us (and our Data Protection Officer) by email at dpo@cityenergy.com.sg. This Privacy Policy shall be governed by and construed in accordance with Singapore law.

Collection of Personal Data

You agree that we may collect the following data about you either directly from you, persons who are your authorised representatives, third parties (such as SP Services) or from publicly available sources, or any data that you provide to us in order to access or use the Website, App and/or Services, which may include but is not limited to:

• Identification data such as your name, NRIC number and passport number;
• Contact details such as your telephone number, email address and residential address;
• Any personal data that is provided by you or collected by us in order to create an account with us and log in and access your account and our Services;
• Biometric data provided by you in order to log in and access your account and our Services. You can withdraw your consent and turn off this functionality at any time through the setting function on the App.
• Service usage information which may include information regarding your interactions with our Website, App and/or Services, your interactions with our customer service team and any technical data which may include URL information, cookie data, web beacons and other tracking technology information, your IP address, the types of devices you are using to access or connect to our Services, unique device IDs, device attributes, network connection type (e.g., Wi-Fi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system; and
• Location data to provide you with location-based and traffic-based products and Services. You can withdraw your consent and turn off this functionality at any time by turning off the location services settings for the App on your user device.

Use and Disclosure of Personal Data

The personal data we collect from you will be used, or may be shared with third parties (including related companies, third party service providers, affiliates, third-party sellers, governmental and regulatory authorities), whether within or outside Singapore, for some or all of the following purposes:

• To provide you with the Website, App and/or Services;
• To perform obligations in the course of or in connection with our provision of the goods and/or services requested by you;
• To manage your relationship with us;
• To manage the reward system provided by City Energy allowing users to redeem rewards through collection and redemption of points (“City Energy Reward System”);
• To process, administer, or manage your account with us, to verify your identity and to assess your suitability and/or eligibility for certain Services (including the City Energy Reward System);
• Providing Services such as installing and servicing of gas appliances, installing gas pipes, managing gas supply, facilities management, technical support, attending to gas incidents, processing payment;
• To personalise or customise the content and services that we provide to you, including providing you with location-based or traffic-based Services;
• Responding to your queries, requests, complaints and feedback, notifying you of any updates relating to the subject matter of completed transactions, facilitating the completion of transactions and the use of our Services, obtaining customer feedback and customer service audit;
• Arranging appointments for services, sending reminder SMSes, responding to commercial servicing and emergency calls;
• In exceptional circumstances City Energy may be required to disclose personal data without consent, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life, health or safety of yourself or another individual;
• If you sign up for cooking classes, lucky draws, licensed Gas Service Worker (Restricted) training course and/or other activities organised by us, your personal data may be used or disclosed for the purposes of organising the activity, responding to queries and requests, notifying you of any updates and collecting feedback;
• If you are a Professional Engineer/Licensed Gas Service Worker, your personal data may be disclosed to the Energy Market Authority or the Gas Association of Singapore to arrange dialogue sessions or seminars;
• If you have expressed an interest in joining us, we may use or disclose personal data which you have provided us (including your contact details and curriculum vitae) for the purposes of recruitment, including evaluation of your suitability, background screening, contacting you regarding your application, forwarding your application to our affiliates for consideration, and sending you announcements of future career opportunities;
• To respond to requests for information from applicable public and governmental/regulatory authorities, statutory boards, related companies and for audit, compliance, investigation and inspection purposes;
• To comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority, whether within or outside Singapore;
• Performing data analytics to identify avenues to improve customer engagement and conducting research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve the Website, App and Services;
• Conducting market research, surveys and internal audits;
• To store, host and/or back up personal data for disaster recovery purposes, whether within or outside Singapore; and
• To achieve any other incidental business purposes related to or in connection with the above.

We may also use your personal data to send you marketing and/or promotional materials about our or third-party sellers’ products and services from time to time, provided that you have expressly consented to receiving them. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material.

Accessing and Correcting Your Personal Data

If you would like to access the personal data we have on you, please contact us at our email address above. We reserve the right to charge a reasonable administrative fee for retrieving your personal data records. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable data protection laws).

You must only submit to us information which is accurate, complete and not misleading. You should also review your personal data from time to time and let us know at the email address above if there are changes to your personal data or update your personal data so that we are not holding any inaccurate personal data about you.

Withdrawing Consent

To withdraw your consent for the collection, use or disclosure of your personal data at any time, please contact us at our email address above. Upon receipt of your written request to withdraw your consent, we may require a reasonable period to process and respond to your request.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our Website, App and/or Services (including the City Energy Reward System) to you. We will, in such circumstances, notify you before completing the processing of your request.

Please note that withdrawing consent does not affect our right to continue to collect, use, disclose and/or process your personal data where such collection, use, disclosure and/or processing without consent is permitted or required under applicable laws.

Security of Your Personal Data

We will take appropriate administrative, physical and technical measures to safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, and the loss of any storage medium or device on which personal data is stored.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your personal data, and are constantly reviewing and enhancing our security measures.

Retention of Your Personal Data

We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Changes to the Privacy Policy

City Energy reserves the right to modify and change the Privacy Policy at any time. We will use commercially reasonable methods to notify you of such revisions, such as by posting a revised version of this Privacy Policy on the Website or push notification to you via the App. Your continued access to or use of the Website, App and/or Services after such notice had been given and such revised Privacy Policy had come into effect shall constitute your acceptance of the revised Privacy Policy.

Cookies

We use cookies to collect or share information in connection with your use of our Website, App and/or Service. We may link cookie information to personal data. A cookie is a text file for the Website and/or App to remember who you are. Cookies only record those areas of the Website and/or App that have been visited by you and for how long. You have the ability to accept or decline cookies by modifying the setting in your browser. However, you may not be able to use all the interactive features of the Website, App and Services if cookies are disabled.